@winhelp3 on Twitter


Marketing to the Neighbours

I had thought that this was a good idea before I saw that someone had automated it:

Baker Tweet
BakerTweet is a way for busy bakers to tell the world that something hot and fresh has just come out of the oven. It's as simple as turning the dial and ...


Story of Stuff

This is a 21-minute, fast-paced, fact-filled look at the underside of our production and consumption patterns. It is a great use of a combination of animation and live video to explain a number of complex ideas.
It does teach you, it makes you laugh, and it may influence the opinions of the 7 million people who have viewed it.



Note: I don't use this, it looks good and when I see the need I will have a go at setting one of these up. I have participated in someone else's feedback system.

Do you need to provide help to users?
Do you want their ideas for your product or service?
Then look at how the feedback system works at UserVoice.
..their blurb..
Uservoice communities are the easiest way to turn customer feedback into action:
Share ideas.
Vote up the best.
Respond, implement & repeat!
../their blurb..

I particularly liked the idea of voting and the way that voting allowed you to express how strongly you felt about an idea.
Votes are returned to you to use again if the idea is accepted or deleted.
The hottest part of the systems was the way when you are entering your idea (or problem) a real-time search shows the suggestions (or problems) entered by others.


Twitter Mastery

Advice to people not on Twitter:
JOIN then learn how to get the most out of it.
    Advice to people already on Twitter.
  1. Pick a topic to Tweet on and stick to that topic for that Twitter account

  2. Consider having more than one account, maybe a busy one and a not-so-busy one

  3. Complete the details in your profile to clearly show your interest in your topic

  4. Choose very carefully who you follow

  5. Unfollow anyone who is too noisy

  6. Don't give away your religious or political preferences without reflecting on whether to show these things by who you follow

  7. Don't follow noisy famous peole - look then up from time to time instead

  8. Avoid following people who don't complete their profile or people who don't have web addresses

  9. Follow people for a while then reconsider them. Maybe you would be better to follow one or two of their followers

  10. Decide whether a person's followers are a better list to check than the people that they follow

  11. Decide each time whether to block any new followers

  12. Block anyone who only ever has one message and keeps repeating it

  13. Block any followers that follow lots of people and have few followers

  14. Do not follow the links of people who follow lots of people and have few followers

  15. Try to have more followers than people you follow

  16. Try to have less updates than the people that you follow

  17. Have a rule about time between updates - one per night?

  18. Search a topic keyword before you post - what is known already?

  19. Look at your own profile. Is it all retweets (RT) or responses? Try to vary between these and new postings.

  20. Delete any of your updates that were a good idea at the time but that look out of place in your profile

  21. Don't just plug your business.

  22. Discuss articles on topics related to what you know. Only when people respect your opinion should you recommend product.

  23. Think of the tweet as the ad for your blog posts

  24. Hundreds of the right sort of followers are much better than thousands of rude video makers and spammers

  25. Get the mood right. Start with a review of your profile.

Finally note that followers are listed in the order they followed. More recent ones are more likely to follow you back.
Winhelp.com.au as such is not on Twitter. We service two accounts on unrelated topics. From time to time we search for Help3 and related topics to keep abreast of changes in the industry.


Wikis for Business

One tool available to businesses for enabling teamwork and collaboration is the wiki.
You stay in the flow of your work by clicking “Edit This Page” where you see something that needs to be written or re-written.


Help tools and manuals - nostalgia

Subject: Re: Help tools and manuals
From: Bruce WHITE
Date: Fri, 1 Mar 1996 11:38:44 UT

>>They want a separate look, feel, and layout for each of these docs.
>>That means two separate files.

When you plan the project, work out what is common to both.
Ah! nostalgia, it ain't what it used to be..


Descriptions of US Federal datasets

Data.gov claims to increase the ability of the public to find, download, and use datasets that are generated and held by the US Federal Government.
It provides descriptions of the datasets (metadata), information about how to access these datasets, and tools that leverage government datasets.
Further data catalogs will be added. Federal, Executive Branch data are included in the first version.
More: The access point:
A commentary:


Public Relations Research on Social Media

Coming soon from Public Relations Online - Thoughts & Theory: Special Issue of Journal of Public Relations Research on Social Media
Further to the previous post:


Social network and Web2 apps

Popular social networks and Web2 applications:
Twitter - Flavour of the month.
Best for keeping up-to-date your idols, a particular topic (eg. #surfing) and/or members of your team.

Linkedin - How timely.
If you think that there is a chance that you might be unemployed soon; hop on this network (don't look too desperate). Then if the crunch comes you might be able to use your presence here to get a job or at least to use it as a reference.

Blogger / MySpace / Multiply - DIY websites or a scrapbook.
All those people you call friends are by definition interested in what you do. Put a collection of your stuff somewhere where they can see it. I prefer Multiply for this purpose.

Facebook - "Friend collecting"
As an older person I use it to keep tabs (in a nice way) on my relatives in that Facebook age group. It helps that I am not the slightest bit judgemental.

It is by playing with tools that you learn how to use them.


Before you forward

Have you ever felt tempted to forward an email to everyone in your contact list?
OR to just your best 20 or so friends?

Before you mass-forward email consider this:
They might each be suitably impressed and forward that email to their hundreds of friends.

Remember the game where you placed a grain of sand on the first square of a chess board and doubled the number in each square after that?
If you don't then try it and see what happens.

With that email is not just a case of doubling, it may be multiplied by 20 or a hundred at each step.

That email you are about to forward has as its main purpose getting you to forward it!

I expect that there are systemic ways that it can be prevented from bringing the internet to a halt. But the main way that you can contribute is to not forward it.

You may know employees that have a little more time on their hands at the moment, so this may happen more often than when they were busy.

To immunise yourself against the temptation to mass-forward email visit:
The people on that site have seen it all before..


3rd party advertising

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.



Question: What is a an argument map with aspects of a wiki, a forum, a blog, instant messaging and social bookmarking?
Answer: Debategraph
Debategraph gives a visual representation of the intricate arguments and issues in a debate and participants can input their views to it.
See a detailed description of an example: