@winhelp3 on Twitter


Story of Stuff

This is a 21-minute, fast-paced, fact-filled look at the underside of our production and consumption patterns. It is a great use of a combination of animation and live video to explain a number of complex ideas.
It does teach you, it makes you laugh, and it may influence the opinions of the 7 million people who have viewed it.



Note: I don't use this, it looks good and when I see the need I will have a go at setting one of these up. I have participated in someone else's feedback system.

Do you need to provide help to users?
Do you want their ideas for your product or service?
Then look at how the feedback system works at UserVoice.
..their blurb..
Uservoice communities are the easiest way to turn customer feedback into action:
Share ideas.
Vote up the best.
Respond, implement & repeat!
../their blurb..

I particularly liked the idea of voting and the way that voting allowed you to express how strongly you felt about an idea.
Votes are returned to you to use again if the idea is accepted or deleted.
The hottest part of the systems was the way when you are entering your idea (or problem) a real-time search shows the suggestions (or problems) entered by others.


Twitter Mastery

Advice to people not on Twitter:
JOIN then learn how to get the most out of it.
    Advice to people already on Twitter.
  1. Pick a topic to Tweet on and stick to that topic for that Twitter account

  2. Consider having more than one account, maybe a busy one and a not-so-busy one

  3. Complete the details in your profile to clearly show your interest in your topic

  4. Choose very carefully who you follow

  5. Unfollow anyone who is too noisy

  6. Don't give away your religious or political preferences without reflecting on whether to show these things by who you follow

  7. Don't follow noisy famous peole - look then up from time to time instead

  8. Avoid following people who don't complete their profile or people who don't have web addresses

  9. Follow people for a while then reconsider them. Maybe you would be better to follow one or two of their followers

  10. Decide whether a person's followers are a better list to check than the people that they follow

  11. Decide each time whether to block any new followers

  12. Block anyone who only ever has one message and keeps repeating it

  13. Block any followers that follow lots of people and have few followers

  14. Do not follow the links of people who follow lots of people and have few followers

  15. Try to have more followers than people you follow

  16. Try to have less updates than the people that you follow

  17. Have a rule about time between updates - one per night?

  18. Search a topic keyword before you post - what is known already?

  19. Look at your own profile. Is it all retweets (RT) or responses? Try to vary between these and new postings.

  20. Delete any of your updates that were a good idea at the time but that look out of place in your profile

  21. Don't just plug your business.

  22. Discuss articles on topics related to what you know. Only when people respect your opinion should you recommend product.

  23. Think of the tweet as the ad for your blog posts

  24. Hundreds of the right sort of followers are much better than thousands of rude video makers and spammers

  25. Get the mood right. Start with a review of your profile.

Finally note that followers are listed in the order they followed. More recent ones are more likely to follow you back.
Winhelp.com.au as such is not on Twitter. We service two accounts on unrelated topics. From time to time we search for Help3 and related topics to keep abreast of changes in the industry.